Monitoring - We are happy to report that as of midnight ET, we have corrected the issue preventing Engage users from accessing the console! We are monitoring the situation closely to ensure platform stability. We apologize for the inconvenience this issue may have caused. Should you have any questions regarding this incident, please email engage@rockcontent.com.
Sep 29, 07:04 EDT
Identified - We have identified an issue with our hosting provider that has caused instability for some users when attempting to access the Engage platform. We are actively working with our host to correct the stability issue. We apologize for any inconvenience this may have caused and hope to have everything back to normal quickly.
Sep 28, 20:02 EDT
Monitoring - The authentication issues reported last night have stabilized and users should be able to log in once again as expected. We are continuing to monitor authentication across consoles. Should you experience an issue logging into the Engage console, please email engage@rockcontent.com.
Sep 28, 07:59 EDT
Identified - We have identified an issue with two services related to the user-api and token-validation-services that is causing some users to experience intermittent issues signing into the Engage platform and authenticating credentials for to use the API. We are digging into this as urgently as possible with our engineering teaem to find a resolution.
Sep 28, 06:59 EDT
Investigating - Wee are currently investigating an issue preventing some users from logging into their consoles. We are actively reviewing this issue with our engineering team and will provide updates as they become available. We apologize for any inconvenience this might be causing.
Sep 27, 20:19 EDT
API Operational
Client Area Operational
Client Area : Statistics & Analytics Operational
Front End : Embeds Operational
Front End : Whitelabels Operational
Front End : Social Logins Operational
Front End : Email Commenting Operational
Social : Twitter Search Operational
Social : Instagram Search Operational
Social: Facebook Automation Operational
Social : Facebook Search Operational
Automation: Twitter Follow/Keyword Operational
Automation: Instagram Follow/Keyword Operational
Automation: RSS Feed Operational
Scribble Market Operational
Scoreboards Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 1, 2020

No incidents reported today.

Sep 30, 2020

No incidents reported.

Sep 29, 2020

Unresolved incident: Engage Platform Stability.

Sep 28, 2020
Sep 27, 2020
Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.